Privacy Policy

1. Introduction

Welcome to Mach11. This Privacy Policy explains how Mach11 ("we," "our," or "us") collects, uses, stores, and protects your information when you use our mobile application and related services (collectively, the "Service").

Mach11 is an agentic browser and AI agent platform that performs tasks on the web on behalf of users. Our app enables AI-driven automation for browser-based actions such as navigating websites, filling forms, extracting information, and completing user-defined workflows.

Important: Mach11 uses third-party AI services to process your requests. Before using AI features, you will be asked to consent to data sharing with these services. Please read this policy carefully to understand what data is shared and how it is protected.

By using Mach11, you agree to the collection and use of information as described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data.

2. Information We Collect

Mach11 may collect the following types of information to provide and improve its services:

Account Information

Users may sign up or log in using email and password. This information is used solely for authentication, account management, and security purposes. When you create an account, we may collect:

• Email address
• Password (stored in encrypted form)
• Profile information you choose to provide

User Inputs and Content

When you use Mach11 to perform automated tasks, we collect:

• Text prompts entered by the user
• Images or files uploaded by the user
• Instructions provided for task execution or automation
• Task configurations and workflow settings

This data is processed only to perform user-requested actions and improve task accuracy. All browser or agent actions are explicitly initiated by you, the user. Mach11 only performs tasks that you request.

Credentials for Third-Party Platforms (Optional)

If you choose to enable automation on external platforms (such as social media websites or other services), you may optionally provide login credentials for those platforms. These credentials are:

• Explicitly provided by you, the user
• Used only for executing authorized automation tasks on your behalf
• Stored securely on Mach11 servers only
• Never sent to third-party AI services
• Never shared or sold to third parties

Usage and Technical Data

We collect information about how you interact with our app, including:

• App interaction data (e.g., feature usage, task execution status)
• Device and technical information required for app functionality and performance monitoring
• Task execution history and outcomes
• Time and frequency of app usage

Device and Technical Data

We automatically collect certain technical information, including:

• Device type and model
• Operating system and version
• Unique device identifiers
• IP address
• App version
• Crash logs and performance data

3. Third-Party AI Services

To provide AI-driven task automation and natural language understanding, Mach11 sends certain user data to third-party AI service providers. This section explains exactly what data is shared, with whom, and how it is protected.

AI Service Provider

Mach11 uses the following third-party AI service to process your requests:

Data Sent to AI Services

The following table details what data is and is not sent to third-party AI services:

Data Type	Sent to AI?	Purpose
Text prompts and task instructions	Yes	To understand and execute your requested tasks
Uploaded images and screenshots	Yes	To analyze visual content for automation tasks
Web page content during automation	Yes	To understand page context and perform actions
Third-party login credentials	No	Credentials are stored and processed only on Mach11's secure servers
Your email address	No	Used only for Mach11 account management
Device information	No	Used only for app functionality and analytics

User Consent

During account registration, you will be required to review and accept this Privacy Policy by checking a consent box. By checking this box and creating your account, you acknowledge that you have read and understood this Privacy Policy, including how your data is shared with third-party AI services as described above.

Additionally, when you add credentials for third-party platforms (such as social media accounts), the app will display a reminder that your credentials are stored securely on Mach11 servers and are never shared with AI services.

You may withdraw your consent at any time by discontinuing use of the app or by contacting us to delete your account. If you do not agree to this Privacy Policy, you will not be able to create an account or use Mach11's services.

AI Provider Data Protections

We have selected AI providers that maintain strong data protection standards:

• OpenAI's API services do not use data submitted via the API to train their models (per their API data usage policies)
• Data is transmitted securely using encryption in transit
• Our AI provider is contractually obligated to handle data in accordance with applicable privacy laws
• Data sent to AI services is used only to process your specific request and is not retained beyond what is necessary for that purpose

4. How We Use Information

We use collected data to:

• Authenticate Users and Manage Accounts: To verify your identity and maintain your account
• Execute AI-Driven Tasks: To perform browser-based and agentic tasks requested by you, including sending necessary data to AI service providers as described in Section 3
• Enable Optional Automation Workflows: To execute authorized automations on third-party platforms when you provide credentials
• Improve Product Performance: To enhance reliability, user experience, and AI capabilities
• Provide Customer Support: To respond to your inquiries, troubleshoot problems, and provide assistance
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data is encrypted using AES-256-GCM encryption at rest
• Data in Transit: All data transmitted between your device and our servers, and between our servers and AI providers, is encrypted using TLS
• Access Controls: Access is restricted to authorized systems only
• Secure Infrastructure: We use secure server infrastructure with regular security assessments
• Credential Isolation: Third-party platform credentials you provide are stored separately from other data and are never transmitted to AI services
• Monitoring: Continuous monitoring for security threats and vulnerabilities

Industry-standard security measures are applied to protect user information. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest level of protection for your data.

6. Data Sharing and Third Parties

We may share your information in the following circumstances:

• AI Service Providers: As described in Section 3, we share text prompts, images, and task-related content with OpenAI to process your automation requests. This sharing requires your consent, which is obtained before you use AI features.
• Service Providers: We work with trusted third-party service providers who assist us in operating our Service, such as cloud hosting providers (e.g., AWS), analytics services, and customer support tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may share information when necessary to protect our rights, privacy, safety, or property, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

7. User Controls and Choices

You remain in full control of the data you provide. You can exercise the following rights:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account settings or by contacting us
• Deletion: You can request deletion of your account and associated data by contacting our support team
• Platform Credentials: Third-party platform credentials are optional and can be removed by you at any time through the app settings
• AI Data Sharing Consent: You can withdraw consent to AI data sharing by discontinuing use of AI features or deleting your account
• Data Export: You can request a copy of your data in a portable format
• Opt-Out: You can opt out of promotional communications by following the unsubscribe instructions in those messages

Users may contact support to request account or data-related assistance at support@mach11.io.

8. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Task and Usage Data: Retained to provide service functionality and improve our AI capabilities
• Technical Data: Retained for security, analytics, and troubleshooting purposes
• Data Sent to AI Providers: Processed in real-time to fulfill your requests; we do not control retention by AI providers but select providers with appropriate data handling policies

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law or for legitimate business purposes such as fraud prevention.

9. Children's Privacy

Mach11 is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age.

If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at support@mach11.io.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you of significant changes through the app or via email
• Post the updated policy on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Mach11 after changes are posted constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your inquiries and resolving any concerns about your privacy in a timely manner.